Privacy Policy

Greelo - Privacy Policy

Greelo respects your privacy. Greelo and its affiliates ("Greelo" or the "Company") offer logistic applications like apps and web dashboards, and community based services to users of www.greelo.net (the "Website") and/or users of Greelo's mobile applications (the "Application") (collectively referred to as the "Services"). When you use our services, you're trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, and delete your information.

This Privacy Policy is incorporated as part of the Greelo Terms of Use (the "Terms of Use" or the "Terms"). Your use of the Services is subject to the Terms of Use, Copyright Policy and this Privacy Policy and indicates your consent to them.

To use our Services you must be 16 years of age or older. If you are under 16, you may not download or use the Services.

In this Privacy Policy, the term "personal information" means information which you provide to us which personally identifies you, such as your name, company, vehicle pool, address, and, in certain circumstances, your location and route information or other data which can be reasonably linked to such information by Greelo.

Contact Greelo - Privacy concerns reports

If you have any questions about this Privacy Policy, or if you believe that your privacy has been compromised in the course of using the Services, please contact Greelo at: privacy@greelo.net. You may send Greelo other requests, responses, questions and complaints by email at: support@Greelo.net.

User Accounts & Accessing the Services

Please note that when you use our Services, Greelo will set up an account (the "Account" or "Greelo Account"). Greelo will collect and use your information, including meta-data (as described below), in accordance with this Privacy Policy. The creation of a user account is mandatory for the use of the Services. Otherwise, it is not possible to use the services, as central functions are only possible through the transmission of information between the driver and the company.

With a user account Greelo will link all of your information with connected drivers / companies and a unique identifier generated by Greelo in accordance with this Privacy Policy.

With the exception described in the bullet below, and as explained in the section “Visibility” below, your Account and the information associated with your Account (including your unique identifier) will be visible only to Greelo and connected companies or drivers.

When using the Services, your approximate location and other information you may choose to contribute will be visible to connected drivers / companies.

Greelo may also establish and require from time to time additional or different means of identification and authentication for logging in and accessing the Services or for accessing certain features or designated sections of the Services.

Your login details are your responsibility. You are fully accountable for any use or misuse of your Account and personal details as a result of conveying your login details to someone else. You must maintain your login details in absolute confidentiality and avoid disclosing them to others. If you set a password, make sure that you change your password frequently and at least once every six months.

Information that is being collected

We want you to understand the types of information we collect as you use our services.

Greelo collects information to provide better services to all its users - from user, company, and truck information, to more complex things like monitoring efficiency and managing emergencies, and showing you relevant ads while using Greelo.

Information you create or provide to us:

Account Information: information required when setting up an Account, such as your name, email address, address, emergency information, company or information required to create a Company profile (if you choose to do so). Bear in mind that false, incorrect, or out-dated information may impair Greelo's ability to provide you with the Services and to contact you when necessary. Greelo will explicitly indicate the fields for mandatory completion. If you do not enter the requisite data in these fields, you may not be able to register your Account or to be provided with certain features or Services; and/or

Information that you will share with Greelo, including a username you have chosen, pre-check and post-check reports including photos, and emergencies associated with your username, phone number, vehicle's details, and files you have uploaded to the service, including voice and audio files, if applicable. You can also choose to add payment information to your Account, if applicable, specifically for paid services (such as Greelo Dashboard).

Communication which you choose to conduct through the Greelo Services: if you choose to use Greelo to communicate with other Greelo users or third parties through the Greelo Services, such as chat messages or sending pinned locations on the Greelo platform. We may also collect information when you exchange communication with Greelo, for example, if you submit a request, contact Greelo's support team, or report a violation to the abuse team.

Your phone number. Your phone number will be used to verify your account and as part of the "connect" feature, to connect a drivers' account to the associated company.

Information we collect as you use our services

Detailed location, travel and route information. Location and route information is collected for example in the form of GPS signals (combined with a time-stamp), IP address and other information from sensors and receivers on or around your device,on which the Application is installed and activated. This location and route information is saved to a route history of all of the journeys you have made while using the Application. The types of location data we collect depends in part on your device and account settings. For example, depending on your selected device settings and/or your account settings we may collect information about your location and travel (or lack thereof) also while you are not using the app, analyze the drivung efficiency;

Your voice and audio information when you use voice and audio features;

Communication or other content you chose to share with any third party, including Greelo users through the Services;

Meta-data (information about your device, browser and app use):

Greelo collects information about the use of the Services and information from the device you have Greelo installed on or the browser from which you use our Services. For example:

Greelo may collect and record how often you use our Services and for how long, your device type, unique identifiers, operating system type & version, battery usage, the third party web pages or applications you visit or use or interact with via the Application, information that you viewed on our Services, advertisements that are shown to you or that you view or click on, the fact that you used the Services to communicate with other users and the fact that you used third parties application/services via Greelo to communicate with third parties, and the duration of such communications, the Internet Protocol (IP) address and the name of the domain that serves you to access the Services, and the geographic location of the device that you are using to log in and use Greelo on.

We also collect information about the interaction of your devices with our Services, including, crash reports, system activity, and the date, time, and referrer URL of your request.

Information we collect about you from our partners

We use various technologies to collect and store information, including, cookies, Advertising ID available on Android mobile devices or similar technologies, local storage, browser web storage, application data caches, databases, and server logs.

Why Greelo collects data

Greelo may use information collected from or provided by you for the following purposes: Provide our services

Maintain & improve our services

We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues you report to us. And we use your information to improve the service or to develop new features or services. For example, Greelo may use your route information to improve the accuracy of its data.

Provide personalized services, including content and ads

We use the information we collect to operate the Services and to customize your experience with the Services. Based on your past activity on the Services we may also suggest to you drive predictions where you use the app to navigate to and personalize your ETA.

We may also use the information to provide you with support and handle requests and complaints.

Measure performance

We use data for analytics and measurement to understand how our services are used. For example, we analyze data about your usage of the Services to do things like optimize product design. We also use the data we collected about the ads you view or interact with (e.g. click on) to help advertisers understand the performance of their ad campaigns and to provide them with aggregated reports. We may also use data to measure the usability and effectiveness of Greelo's own marketing efforts on third party sites or platforms.

Communicate with you

We also use your information to send you updates, notices, announcements, users' requests and additional information related to the Services (including through push notifications, email address and SMS); We may also use your information to conduct surveys and questionnaires; And if you contact Greelo we may keep a record of your request in order to help solve any issues you might be facing.

Subject to your prior indication of consent (to the extent required under applicable law), we may also use the email address that you provided to send you promotional and/or marketing materials. At any time you may choose not to receive such materials by clicking on the "Unsubscribe" link in the email messages that we may send to you. In any case, Greelo will not share your contact details with any advertiser, unless explicitly permitted or required by law.

To protect Greelo, our users, the public and for Legal reasons we may also use and process your information and content, using different technologies to the following purposes:

To enforce the Terms of Use or Privacy Policy;
To contact you when Greelo believes it to be necessary;
To comply with any applicable law and assist law enforcement agencies under any applicable law, when Greelo has a good faith belief that Greelo's cooperation with the law enforcement agencies is legally mandated or meets the applicable legal standards and procedures;
To detect abuse and illegal activity; to detect and prevent fraud, misappropriation, infringements, identity theft and other illegal activities and misuse of the Services;
To handle breakdowns and malfunctions;
To take any action in any case of dispute, or legal proceeding of any kind between you and the Services, or between you and other users or third parties with respect to, or in relation with the Services;
For purposes provided under this Privacy Policy and Terms of Use;
To help improve the safety and reliability of our Services. This includes detecting, preventing, and responding to security risks, and technical issues that could harm Greelo, our users, or the public;
To create aggregated and/or anonymous data (where such data does not enable the identification of a specific user). See "How does Greelo use aggregated information", below;

We'll ask for your consent before using your information for a purpose that isn't covered in this Privacy Policy.

Sharing your information

Personal information that you share

The Services are based on a community of users publicly sharing information with Greelo and with other members of that community.

When Greelo shares your information

Greelo does not sell, rent or lease your personal information to third parties.

Greelo will not share your personal information with others, without your permission, except for the following purposes and to the extent necessary in Greelo's good-faith discretion:

As necessary for the facilitation and operation of the Services. For example, making public road incidents you report and which are associated with your username and your location;

If Greelo reasonably believes that you have breached the Terms of Use or is investigating potential breach of the Terms of Use, or believes that you abused your rights to use the Services, or performed any act or omission that Greelo reasonably believes to be violating any applicable law, rules, or regulations. Greelo may share your information in these cases, with law enforcement agencies and other competent authorities and with any third party as may be required to handle any result of your wrongdoing;

If Greelo is required, or reasonably believes that it is required by law to share or disclose your information;

In any case of dispute, or legal proceeding of any kind between you and Greelo, or between you and other users with respect to, or in relation with the Services;

In any case where Greelo reasonably believes that sharing information is necessary to protect against harm to the rights, property or safety of Greelo, our users, or the public as required or permitted by law, including to prevent imminent physical damage or damage to property;

To detect, prevent, or otherwise address fraud, security, or technical issues;

If Greelo organizes the operation of the Services within a different framework, or through another legal structure or entity, or if Greelo is acquired by, or merged into or with another entity, or if Greelo enters bankruptcy, provided however, that those entities agree to be bound by the provisions of this Privacy Policy, with respective changes taken into consideration;

To collect, store, hold and manage your personal information through cloud based or hosting services or a third party or a party affiliated or connected to Greelo, as reasonable for business purposes, which may be located in the European Union and the U.S.A., potentially countries outside of your jurisdiction;

Greelo may also share personal information with companies or organizations connected or affiliated with Greelo, such as subsidiaries, sister-companies and parent companies (i.e. entities that belong to the Google group of companies);

We also work with selected advertising and measurement services which help us understand how our users interact with ads served in our platform and in order to provide marketing, advertising and measurement services for Greelo with respect to Greelo's own marketing efforts, by using and sharing devices' identifiers (i.e, Advertising ID, cookies or similar technologies).

Personal information may also be shared with Greelo's trusted partners and service providers to process it for us, based on our instructions and in compliance with this policy and any other appropriate confidentiality and security measures. For example, we use service providers to help us with customer services.

Controlling your personal information

You can always review and update certain information by visiting your Account & Login settings (such as your phone, name, address and more).

You can log on to the Greelo account to view your route history and reports. Your location and route history is associated with your Account.

If you find that the information associated with your Account is not accurate, complete or updated, then you should make all necessary changes to correct it. Please keep in mind that false, incorrect, or outdated information may prevent you from using your Account and impair the ability to provide you with Services.

Deleting your information

If you would like us to delete your Account, please use the “Delete Account” function available under the Settings in the App. On receiving such a request, Greelo will use reasonable efforts to delete such information, however please note that information may not be deleted immediately from our back-up systems. We aim to initiate the deletion process immediately after your request. Once we receive your request, your data will no longer be used to personalize your Greelo experience. We then begin a process designed to safely and completely delete the data from our storage systems. This process generally takes around 2 months from the time of deletion. As with any deletion process, things like routine maintenance, unexpected outages, bugs, or failures in our protocols may cause delays in the processes and time frames defined in this policy. We maintain systems designed to detect and remediate such issues.

How Greelo retains data we collect

Some data you can delete whenever you like, some data is deleted automatically, and some data we retain for longer periods of time when necessary. This section describes why we hold onto different types of data for different periods of time.

Information retained until you remove it - such as your “Home, “work”, favorites, email address and other account related information. We'll keep this data in your Greelo Account until you choose to remove it and/or update it.

Data that expires after a specific period of time - in some cases, you don't need to actively delete your information as we set retention timeframes based on the reason for the data's collection. For example, if you choose to connect your calendar to your Greelo Account, we extract your calendar events for several days in advance and delete them after their occurrence. We may also take steps to anonymize certain data within set timeperiods.

Information retained until your Greelo Account is deleted - we may keep some data for the life of your Greelo Account if it's useful for helping us understand how users interact with our features and how we can improve our services. For example, if you made an incident report, we will keep information about how many reports you have submitted, even after the event is removed. When you delete your Greelo Account, the information about how many reports you have submitted is also removed.

Information retained for extended time periods for limited purposes - sometimes business and legal requirements oblige us to retain certain information, for specific purposes, for an extended period of time. For example, when Greelo processes a payment for you, we'll retain this data for longer periods of time as required for tax or accounting purposes. Reasons we might retain some data for extended periods of time include:

Security, fraud & abuse prevention
Financial record-keeping
Complying with legal or regulatory requirements
Ensuring the continuity of our services
Direct communications with Greelo

How does Greelo use aggregated information?

Greelo may use anonymous, statistical or aggregated information (including anonymous location information), in a form that does not enable the identification of a specific user, to properly operate the Services, to improve the quality of the Services, to enhance your experience, to create new services and features, including customized services, to change or cancel existing content or service, and for further internal, commercial and statistical purposes (including advertising).

Greelo may also use anonymous, statistical or aggregated information collected on the Services, in a form that does not enable the identification of a specific user, by posting, disseminating, transmitting or otherwise communicating or making available such information to users of the Services, to the Services' providers, partners and any other third party. For example, GPS information that we receive from your mobile device may be provided to map editors in an aggregated and/or anonymous form to help improve route data and solve route problems, traffic data may be provided to cities and aggregated ads analysis may be provided to advertisers.

Cookies

Greelo may use cookies and similar technologies on the Services. Cookies are packets of information sent by the Website's servers to your web browser and then sent back by the browser each time it accesses the Website's servers.

Greelo may use cookies for various purposes, such as to save you the need to re-enter your username and password each time you log in, to facilitate the use of the Website, to collect statistical information, to verify information, and to customize the Website to your personal preferences and for information security purposes.

Some of the cookies may expire when the session ends and you exit your browser. Other cookies are saved on your computer's hard drive. If you wish to block the Website's cookies, then please use the help button in your browser and follow the necessary instructions. However, bear in mind that disabling cookies may complicate or even prevent your use of the Website, or certain features thereof.

Information security

Greelo considers information security to be a top priority. Greelo services are built with strong security features that continuously protect your information. Greelo implements systems, applications and procedures to secure your personal information, to minimize the risk of theft, damage, loss of information, or unauthorized access or use of information. For example, we review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems. In addition, we restrict access to personal information to Greelo employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you.

However, these measures are unable to provide absolute assurance. Therefore, although Greelo takes great efforts to protect your personal information, Greelo cannot guarantee and you cannot reasonably expect that Greelo's databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

Compliance & cooperation with regulators

We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.

Data transfers

We store data on servers located around the world and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy.

When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.

European requirements

If European Union (EU) or United Kingdom (UK) data protection law applies to the processing of your information, we provide the controls described in this policy so you can exercise your right to request access to, update, remove, delete, and restrict the processing of your information.

You can also export a copy of data in your Greelo account if you want to back it up or export your information to another service. You can log in to the dashboard by going to the Greelo website, then Settings, then choose Download your data archive. Note that in order to access the dashboard you will need a professlional Greelo account to receive your data archive.

We process your information for our legitimate interests and those of third parties (such as partners including advertisers, in order to report use statistics) while applying appropriate safeguards that protect your privacy. This means that we process your information for things like:

Providing, maintaining, and improving our services to meet the needs of our users
Developing new services and features that are useful for our users
Understanding how people use our services (including how they interact with our ads) to ensure and improve the performance of our
Customizing our services to provide you with a better user experience
Marketing to inform users about our services
Providing advertising, which keeps many of our services free
Detecting, preventing, or otherwise addressing fraud, abuse, security, or technical issues with our services
Protecting against harm to the rights, property or safety of Greelo, our users, or the public as required or permitted by law,
Performing research that improves our services for our users and benefits the public
Fulfilling obligations to our partners like developers and rights holders
Enforcing legal claims, including investigation of potential violations of applicable Terms of Service

When we're providing a service

We process your data to provide a service you've asked for under a contract (including our terms of use).

When we're complying with legal obligations

We'll process your data when we have a legal obligation to do so, for example, if we're responding to legal process or an enforceable governmental request.

If you have questions, you can contact Greelo and our data protection office at: privacy@greelo.net. And you can contact your local data protection authority if you have concerns regarding your rights under local law.

Greelo may from time to time change the terms of this Privacy Policy. Substantial changes will take effect 30 days after Greelo has posted a:

System message to users notifying them of changes to the Privacy Policy; and

Notification on the Website's homepage or any other relevant web pages, explaining the changes to the Privacy Policy alongside a comparison of the “old” and “new” versions of the Privacy Policy.

Other changes will take effect 7 days after their initial posting on the Website. However, if Greelo amends this Privacy Policy to comply with legal requirements, the amendments will become effective immediately upon their initial posting, or as required.

You agree to be bound by any of the changes made in the terms of this Privacy Policy. Continuing to use the Services will indicate your acceptance of the amended terms. If you do not agree with any of the amended terms, you must avoid any further use of the Services.

Last modified: 15 June 2022